Working for tenants and residents

Privacy policy


TAROE Trust Privacy Policy

TAROE Trust is committed to protecting and respecting your privacy.

This Policy has been established to explain when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

Who are we?

TAROE Trust is a registered charity formed in 2013 out of the former national tenant representative organisation, Tenants and Resident Organisations of England (TAROE). It has been established to further our charitable objects which are summarised as follows:

  • The relief of financial hardship by providing free advice and assistance on housing issues to persons who would otherwise be unable to obtain it.
  • To promote social inclusion for the public benefit among people who are excluded from society or part of society by:
    • Providing advice and assistance and building capacity on housing matters
    • Working to promote the needs of people who are socially excluded and to raise awareness of those needs among housing providers, service agencies and the general public
    • Researching links between housing and social exclusion and publishing the useful results thereof
  • To develop capacity and skills among members of socially and economically disadvantaged communities which evidence deprivation in such ways that they are better able to identify, and help meet, their needs in housing related matters in particular and to participate more fully in society.

Our address is: TAROE Trust Limited, The Heath Business and Technical Park, Runcorn, Cheshire, WA7 4QX.

Company registration number: 084546789
Registered charity number: 1156390

How do we collect information from you?

We obtain information about you when you use our website; for example, when you subscribe to our email newsletters, book on to one of our events, when you download one of our publications, or you choose to become one of our supporters.

What type of information is collected from you?

The information we collect includes your name, home or corporate address, email address, role (where applicable), the region you work or live, who your landlord is, and whether you are a member of a tenant organisation. If you’re joining us at one of our events we may also ask you for your dietary requirements. We also undertake regular research on housing related topics. We may also store details of your responses to survey questions.

If you choose to make a one off or regular donation to us via our website, your banking or card information is not held by us. Any payment details are collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

Site Tracking

We use tracking software to monitor customer traffic patterns and website usage to help us develop the design and layout of the website to better meet the needs of visitors. This software does not enable us to capture any personally identifying information.

We may also gather other non-personal information (from which we cannot identify you) such as the type of your internet browser which we use to provide you with a more effective service. 


Cookies are small amounts of information which we may store on your computer.

Our website does make use of cookies. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies from our site by following the relevant instructions which can be found at In that case, you may not be able to use certain features on our site.

How is your information used?

We may use your information to:

  • keep you informed about the work of TAROE Trust;
  • invite you to events;
  • carry out our obligations arising from any contracts entered into by you and us;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested and/or that may be of interest

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties and we will not share your information with third parties for marketing purposes.

Marketing communications

We’ll only send these to you if you agree to being on our mailing list and we will never share your information with any third party organisations. If you agree to receive marketing information from us you can change your mind at a later date.

However, if you tell us you don’t want to receive marketing communications, then you may not hear about events or other work we do that may be of interest to you.

How you can access and update your information

The accuracy of your information is important to us. If you have subscribed to one of our mailing lists, you will have received information on how you can update your preferences at any time.

Alternatively, if you would like to inform us of any details that we may hold about you that require updating or deleting, please email us at:

Other organisations

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

Children’s Privacy

We do not knowingly collect personal data from children. If you are under 18, you may use our services only with involvement of a parent or guardian.