The Housing Ombudsman has published a report this week looking into how landlords deal with complaints about cladding, to ensure that the impact on all residents is recognised. The report focuses on where the Ombudsman Service has received most complaints – the response of social landlords to leaseholders and share …
TAROE Trust is delighted to announce the appointment of six new Trustees to strengthen its Board of Management following an open recruitment campaign. New appointments include three tenants who bring a wealth of tenant activism experience to the Board. They are Val Knight, Keith Usher and Joan Swift. Also appointed …
The Housing Ombudsman has issued its first call for evidence. The call is a request to support a thematic investigation that they are undertaking which will look at damp and mould. It will enable the Housing Ombudsman to make recommendations and share best practice to help landlords develop their services …
An Independent report has been published which makes a series of recommendations to Government about good practice when engaging with residents on fire and building safety issues. The report has been published by the Social Sector (Building Safety ) Engagement Best Practice Group, and can be accessed here. The Group …
Did you know that the Housing Ombudsman Service is now publishing the decisions reached on all of its decisions? This is a significant step in increasing the transparency of the service to tenants, and increasing accountability of landlords. The decisions will be updated every two weeks and are published 3 …
The Housing Ombudsman Service has recently published a report that we think may be of interest to tenants which is focussed on complaints about heating and hot water. The report identified unnecessary delays in resolving issues together with landlords’ management of contractors as particular issues of concern. The report also …
NOTE: We have extended the deadline for the receipt of applications to 15 April 2021 TAROE Trust is a charity formed in 2013 out of the former national Tenant representative organisation, Tenants and Resident Organisations of England (TAROE) whose history can be traced back to 1976. Its key aims are …
What is TAROE Trust? TAROE Trust is an independent registered charity. It was established in 2013 due to mounting financial pressures and the need to source alternative funds to continue our work out of the tenant membership organisation TAROE (Tenants and Residents Organisations of England) whose history including predecessor organisations …
We have previously highlighted in our Newsletters that the Housing Ombudsman is looking to establish a Resident Panel. A number of tenants and residents have been in touch with us directly, and we have already shared their details with the Housing Ombudsman Service. We are pleased to confirm that the …
TAROE Trust initial response to release of Social Housing White Paper The Government has published its long-awaited Social Housing White Paper today. Entitled The Charter for Social Housing Residents, this is the policy document that effectively sets out proposals for future legislation and reform of the regulated housing sector, and …