Ombudsman report on complaints about heating and hot water

The Housing Ombudsman Service has recently published a report that we think may be of interest to tenants which is focussed on complaints about heating and hot water. The report identified unnecessary delays in resolving issues together with landlords’ management of contractors as particular issues of concern. The report also …

TAROE Trust: Explained

What is TAROE Trust?  TAROE Trust is an independent registered charity. It was established in 2013 due to mounting financial pressures and the need to source alternative funds to continue our work out of the tenant membership organisation TAROE (Tenants and Residents Organisations of England) whose history including predecessor organisations …

TAROE Trust initial response to long awaited White Paper

TAROE Trust initial response to release of Social Housing White Paper The Government has published its long-awaited Social Housing White Paper today. Entitled The Charter for Social Housing Residents, this is the policy document that effectively sets out proposals for future legislation and reform of the regulated housing sector, and …

Government announces protection for renters during “Lockdown 2”

The Government has announced on 5 November that renters will be afforded additional protection during the second national lockdown in England. Details about the restrictions include the following: Evictions will not be enforced whilst national restrictions are in place Evictions will not be enforced by bailiffs until 11 January 2021 …