We would like to confirm that the Ministry of Housing, Communities and Local Government has now become the Department for Levelling Up, Housing and Communities (DLUHC). The new Secretary of State for DLUHC is Rt Hon Michael Gove MP. He will also have responsibility for UK governance and elections and …
Saying you are interested in what your residents think of your housing service is easy. Putting in place a range of ways that residents can express a view is also straight forward. But are you really listening? Or are you only hearing what suits you and ignoring the rest? Campbell …
TAROE Trust’s Manifesto sets out our priorities for action. Our last edition was issued in 2018. There have been a lot of changes in the sector since this time, and a review and update was due. Following a series of sessions in which tenants and residents, as well as our …
TAROE Trust would like to raise awareness of an important research publication that has been published this week which explores issues around stigmatisation in the regulated housing sector. The research – which TAROE Trust directly contributed to – highlights the complex nature of how stigma arises and how a range …
Yesterday saw the Building Safety Bill introduced to Parliament, a key step in the promised overhaul of the building safety regime for England. A Government summary of the measures being introduced describe the objectives of the legislation as follows: Ensure there are clearly identified people responsible for safety during the …
The Housing Ombudsman has published a report this week looking into how landlords deal with complaints about cladding, to ensure that the impact on all residents is recognised. The report focuses on where the Ombudsman Service has received most complaints – the response of social landlords to leaseholders and share …
TAROE Trust is delighted to announce the appointment of six new Trustees to strengthen its Board of Management following an open recruitment campaign. New appointments include three tenants who bring a wealth of tenant activism experience to the Board. They are Val Knight, Keith Usher and Joan Swift. Also appointed …
The Housing Ombudsman has issued its first call for evidence. The call is a request to support a thematic investigation that they are undertaking which will look at damp and mould. It will enable the Housing Ombudsman to make recommendations and share best practice to help landlords develop their services …
An Independent report has been published which makes a series of recommendations to Government about good practice when engaging with residents on fire and building safety issues. The report has been published by the Social Sector (Building Safety ) Engagement Best Practice Group, and can be accessed here. The Group …
Did you know that the Housing Ombudsman Service is now publishing the decisions reached on all of its decisions? This is a significant step in increasing the transparency of the service to tenants, and increasing accountability of landlords. The decisions will be updated every two weeks and are published 3 …
