Ombudsman report on complaints about heating and hot water

The Housing Ombudsman Service has recently published a report that we think may be of interest to tenants which is focussed on complaints about heating and hot water. The report identified unnecessary delays in resolving issues together with landlords’ management of contractors as particular issues of concern. The report also …

TAROE Trust: Explained

What is TAROE Trust?  TAROE Trust is an independent registered charity. It was established in 2013 due to mounting financial pressures and the need to source alternative funds to continue our work out of the tenant membership organisation TAROE (Tenants and Residents Organisations of England) whose history including predecessor organisations …

Building a Safer Future

Government launches consultation – Building a Safer Future: Proposals for Reform of the Building Safety Regulatory System Following the Government’s acceptance of the proposals contained in the Review of Building Regulations and Fire Safety (the “Hackitt Review”), MHCLG has issued a consultation which sets out how they intend to take forward …