An Independent report has been published which makes a series of recommendations to Government about good practice when engaging with residents on fire and building safety issues. The report has been published by the Social Sector (Building Safety ) Engagement Best Practice Group, and can be accessed here. The Group …
Did you know that the Housing Ombudsman Service is now publishing the decisions reached on all of its decisions? This is a significant step in increasing the transparency of the service to tenants, and increasing accountability of landlords. The decisions will be updated every two weeks and are published 3 …
The Housing Ombudsman Service has recently published a report that we think may be of interest to tenants which is focussed on complaints about heating and hot water. The report identified unnecessary delays in resolving issues together with landlords’ management of contractors as particular issues of concern. The report also …
NOTE: We have extended the deadline for the receipt of applications to 15 April 2021 TAROE Trust is a charity formed in 2013 out of the former national Tenant representative organisation, Tenants and Resident Organisations of England (TAROE) whose history can be traced back to 1976. Its key aims are …
What is TAROE Trust? TAROE Trust is an independent registered charity. It was established in 2013 due to mounting financial pressures and the need to source alternative funds to continue our work out of the tenant membership organisation TAROE (Tenants and Residents Organisations of England) whose history including predecessor organisations …
We have previously highlighted in our Newsletters that the Housing Ombudsman is looking to establish a Resident Panel. A number of tenants and residents have been in touch with us directly, and we have already shared their details with the Housing Ombudsman Service. We are pleased to confirm that the …
It is with regret that the Trustees of tenant charity, TAROE Trust, have taken the decision to close down the charity with effect from the end of July 2020. For several years, the charity has experienced reducing levels of reserves as it has provided services free of charge to Tenants …
The Housing Ombudsman Service has issued its second Insight report. The report contains data and case studies from the period October 2019 to March 2020. Further information and access to the report can be obtained here.
The Housing Minister has today issued a letter to all social housing residents setting out the steps that are to be taken to support them in terms of plans to reopen society. A copy of the letter can be accessed below or downloaded directly from the MHCLG Government website here.
TAROE Trust has been in contact with the Housing Ombudsman Service. They have let us know that they are currently operating as normal during the on-going coronavirus situation, with the following exceptions: Colleagues at the service are working remotely from home on a full-time basis. The service can still be …
