Building Safety Engagement Best Practice Group – Final Report published

An Independent report has been published which makes a series of recommendations to Government about good practice when engaging with residents on fire and building safety issues. The report has been published by the Social Sector (Building Safety ) Engagement Best Practice Group, and can be accessed here. The Group …

Ombudsman report on complaints about heating and hot water

The Housing Ombudsman Service has recently published a report that we think may be of interest to tenants which is focussed on complaints about heating and hot water. The report identified unnecessary delays in resolving issues together with landlords’ management of contractors as particular issues of concern. The report also …

TAROE Trust: Explained

What is TAROE Trust?  TAROE Trust is an independent registered charity. It was established in 2013 due to mounting financial pressures and the need to source alternative funds to continue our work out of the tenant membership organisation TAROE (Tenants and Residents Organisations of England) whose history including predecessor organisations …