Working for tenants and residents

DLUHC Select Committee Inquiry into Social Housing Regulation

In November 2021, the DLUHC’s Housing Select Committee launched an Inquiry into the Regulation of Social Housing. This Inquiry is being undertaken in light of the Social Housing White Paper released in November 2020 and includes the role of both the Regulator of Social Housing (RSH) and the Housing Ombudsman Service (HOS). 

The scope of the Committee’s Inquiry was set out in their Call for Evidence . TAROE Trust was invited to submit a response. It prepared this taking into account the feedback we have received from tenants at recent events on relevant themes, in addition to input from our Trustees, which also includes Tenants living within the sector. 

TAROE Trust response 

The response we submitted was informed by our experiences of supporting Tenants in the sector, and the feedback about landlords we get. We understand that these experiences might not be reflective of the positive experience many Tenants will experience of contact with their landlord, but given our activities, they do unfortunately reflect occasions when there has been a failure to provide high quality homes and services. 

It is clear, based on our experiences, that fundamentally there is a need for cultural change in a number of landlord organisations. Tenants need to have genuine opportunities to influence decisions and seek redress when things go wrong. The RSH and the Ombudsman have an important role in this process, but primarily, this requires change in every part of the sector, including the legislative framework, rights, protections, training, leadership and culture. 

TAROE Trust’s written submission: 

Oral Evidence

In light of TAROE Trust’s written submission, we were fortunate to be invited to provide oral evidence to the Inquiry. This was supplied at the first of the Inquiry hearings on 17 January 2022. You can access a recording of the public session here: 

What next?

We understand that the Inquiry will hold further oral evidence sessions over the forthcoming weeks. The evidence received will then be considered by the Committee, and should influence any legislative reforms that are introduced to Parliament in the coming months. 

We will provide further updates on this topic as and when further developments are announced.