Working for tenants and residents

Ombudsman enters into Memorandum of Understanding with the Regulator

The Housing Ombudsman Denise Fowler has signed a Memorandum of Understanding (MoU) with the Homes and Communities Agency’s Regulator of Social Housing setting out how the two bodies work with each other.

The MoU sets out how the Ombudsman informs the Regulator of potential systemic issues relating to compliance with the Regulator’s standards. It also confirms how the Regulator signposts tenants, or their representatives, who are seeking resolution of individual complaints, to the Ombudsman.

For any tenants wanting to find out more about how the Ombudsman works with the Regulator, there are further details here: Working with the regulator